Warranty Information
Hightechseating.com warranty obligations are limited to the terms set forth below:Hightechseating.com, as defined below, warrants this branded hardware product against defects in materials and workmanship under normal use for a period of TWELVE (12) YEARS from the date of retail purchase by the original purchaser "Warranty Period".
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Hightechseating.com will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product if claim is made up to THIRTY (30) DAYS from original date of purchase.
Hightechseating.com may request that you replace defective parts with new or refurbished user-installable parts that Hightechseating.com provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Hightechseating.com, assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you.
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Hightechseating.com's property.
Parts provided by Hightechseating.com in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.
Any defective hardware piece must be received back into warehouse before ANY refund will be issued.
Hightechseating.com uses 7-10 business day shipping with UPS Ground. Warranty - 12 Year Commitment and a 30 Day Money Back Guarantee! The Hightechseating 12-Year Warranty demonstrates a commitment to our product.
Hightechseating.com has a 30 day return policy. If a customer is not completely satisfied with the item received, the merchandise can be returned for a refund or exchange.
- If there is damage or discrepancy on your order, refuse acceptance until transportation agent endorses extent of damage or shortage. The customer should file a claim immediately with the carrier and be prepared for inspection. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions. We must receive the damaged merchandise before any replacement/refund can be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
- Merchandise must be returned within 30 days from the date of receipt for any exchange or refund.
- All returned items must be in new/ original condition in which received unless returning a damaged item. Merchandise which has been reported in perfect condition at time of delivery by the customer before return, will be charged if the item is returned damaged.
- A return authorization is required for all returns. Please contact our customer care department to obtain a return authorization number.
- All shipping costs associated with returned merchandise will be the responsibility of the customer unless otherwise verified with a customer representative.
- Hightechseating.com is not liable for any duties or customs fees that may be assessed for international orders.
- Items can be returned for an exchange in color or size. Shipping costs associated with the exchange will be the customer’s responsibility.
- If returning an item to exchange for a different item, customer will be responsible for shipping costs and any associated upgrade charges.
- A credit for the returned item will be issued within 10 business days from the time the item is received back in our facility, less any exchange fees and shipping fees.
- All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. If you choose to return a non-defective item, you will be responsible for the $75 shipping cost to return your product to us as well as a re-stocking fee.
- Free Freight Ground Shipping covers curbside delivery only.
- Our "free shipping" covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than Hightechseating.com
- Returned items will be charged a restocking fee ranging from 10%-30%. For specific information regarding restocking fees on particular items, please contact our customer care department.
- Damaged claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions.
- Damaged merchandise must be received back in warehouse before any replacement/ refund can be issued.
- All original packaging material, boxes and documentation must be kept for the return on damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
- Minor assembly is required for each chair. Adjustment and performance check should be done upon receipt of merchandise. If merchandise is found to be defective after 30 days, we will not be able to accept the return.
- Any cancellation of in stock items is subject to a 5% cancellation fee.
